Embracing Innovation in Legal Services
Executive Summary
In an industry where time is measured in billable hours, Legacis.eu. A prestigious Portuguese law firm has successfully implemented Neura AI Assistant to revolutionise its client communication and service delivery. This case study explores how a senior lawyer António and his team transformed their practice through intelligent automation while maintaining the highest standards of legal service.
The Client
Legacis.eu is a law firm based in Portugal specialising in:
- Comprehensive legal advice for investments and business operations.
- Assistance with Golden Visa applications (residency by investment).
- International law consultancy.
- Expertise in cryptocurrencies and blockchain.
- Global partnerships for effective legal support.
The Challenge
As a senior lawyer managing a busy practice, António faced several critical challenges:
- Managing high volumes of client inquiries (800+ / month) while maintaining quality service
- Balancing time between complex legal work and replying to customers
- Keeping up with modern client expectations for quick responses
- Handling scheduling and availability efficiently
The Solution
Legacis.eu implemented Neura AI Assistant as an innovative solution to enhance their client service capabilities. The implementation focused on:
- Automated client inquiry handling
- Intelligent scheduling management
- Voice-enabled interactions
- Seamless integration with existing systems
Key Benefits Realized
1. Enhanced Client Service
- Immediate response to client inquiries 24/7
- Professional and consistent communication
- Voice-enabled interaction capabilities
- Streamlined scheduling through Calendly integration
2. Time Optimization
- Reduction in time spent on routine inquiries
- Automated handling of basic questions
- More focus on complex legal work
- Improved work-life balance for the legal team
3. Professional Innovation
- Enhanced brand through technological advancement
- Competitive differentiation in the legal market
- Modern client experience
- Leadership in legal tech adoption
Real-World Testing
António’s unique approach to validating Neura involved testing it with his colleagues and family, including his 14-year-old daughter and 9-year-old son. This real-world testing provided valuable insights into the system’s user-friendliness and effectiveness across different user profiles.
Client Feedback
“Neura saves time and provides immediate responses to clients, instead of waiting hours or days. But most importantly, it adds prestige to our office by integrating this kind of innovation. It shows our clients that we are on top of the innovation.” – António Delgado, Senior Lawyer
Future Outlook
Legacis.eu’s implementation of Neura AI Assistant sets a new standard for legal service delivery in Portugal. The firm continues to leverage this technology to:
- Expand service capabilities
- Improve client satisfaction
- Maintain competitive advantage
- Drive innovation in legal services
About Legacis.eu
Legacis.eu represents the forward-thinking segment of Portugal’s legal community, embracing innovation while maintaining the highest standards of legal practice. The firm’s adoption of Neura AI Assistant demonstrates its commitment to leveraging technology to enhance client service while preserving the essential human elements of legal counsel.
This success story was compiled based on real implementation experiences at Legacis.eu. All metrics and outcomes are based on actual usage data and client feedback.
